Returns & Exchanges
At The Wooden Bed Company, we want you to rest easy knowing that if your new handcrafted bed frame doesn't perfectly suit your home, you can return it within 30 days of delivery. We are committed to ensuring every customer finds their perfect night's sleep through our straightforward exchange and refund process.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare for Collection
Disassemble the bed frame carefully and place all components, including hardware and assembly instructions, back into the original protective packaging.
Schedule Pickup
Once your request is approved, our specialized furniture couriers will contact you to arrange a convenient time to collect the item from your doorstep.
Quality Inspection & Refund
After our workshop confirms the item is in original condition, we will process your full refund or ship your chosen exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing